The same standard we’d ask for.
Transparency is not a value on a wall.
It is a list of things you can check, and the ones we have not finished saying so.
What you can check today
Not a claim. A record.
In place today
published, with its status
Of nine commitments
8/9
Nine commitments, and where each one stands.
Eight are in place today.
One is being formalised, and it is marked as such — a page that only lists finished things is a brochure.
None of this is new positioning. We have argued it out at length: how much of the work a client should actually be able to see, why we bill for hours you can watch being spent, and what happens when you name the AI agents doing the work instead of hiding them.
- 01
Your data is yours
Export anything, any time — clients, time entries, invoices, conversations. No lock-in, and no off-boarding fee for leaving.
StatusIn place today
- 02
Every hour is logged the day it is worked
Against a project, visible to you in real time. The numbers on your invoice are the numbers we see, because they are the same record.
StatusIn place today
- 03
Invoices are itemised to the hour
Multi-currency, drafted before they are sent, with a clear due date and a settled status. Nothing on one that you have not already watched happen.
StatusIn place today
- 04
The response time is a commitment
Each tier carries a window — 4, 8 or 12 hours on a subscription, and a day on Basic. It is a commitment rather than a target: the clock is stamped on every request the moment it is filed.
StatusIn place today
- 05
Conversations are threaded, not buried
In your portal rather than in an inbox. Each request gets a title, a status and a named owner, so nothing depends on somebody remembering it.
StatusIn place today
- 06
The AI in the loop is named
We use AI to articulate requests and draft briefs, and a person reviews it before it reaches you. Token usage is metered against your tier's allowance.
StatusIn place today
- 07
You know where we are
Tallinn and Copenhagen, working globally. Async-first, with scheduled calls on the Enterprise and Partner tiers.
StatusIn place today
- 08
Month to month, by design
No setup fees and no multi-year lock-in. Change tier or pause at any time — the commercial terms are not the thing holding the relationship together.
StatusIn place today
- 09
The sub-processor list is short and named
Payments, email, hosting. It will be published in full alongside the data-processing terms; until it is, this line says so rather than implying it is done.
StatusBeing formalised
You stop having to take our word for any of it.
And the things we will never do.
Easier to check than a value, and harder to walk back.
Each of these is something a client could catch us doing.
- 01
We will never bill an hour you cannot see.
If it is not in the log with a date and a project against it, it is not on the invoice. There is no line item called “miscellaneous”.
- 02
We will never charge you to leave.
No off-boarding fee, no export fee, no notice period that exists to buy another month. The code and the data are yours on the way out as much as on the way in.
- 03
We will never let an agent close a sale.
Our intake assistant may quote published prices. It cannot commit us, cannot negotiate and cannot offer you a payment link — nobody can pay us from a chat window.
- 04
We will never name a client without consent.
No logo wall, no borrowed credibility. Client examples are anonymised by sector and size until somebody has said, in writing, that we may say more.
- 05
We will never add a charge after the fact.
Evening and weekend work is a published rate agreed in writing before anything starts. There is no emergency multiplier and no surcharge that lands when your business is already on fire.
- 06
We will never quote a number we cannot stand behind.
No ROI percentages we did not measure, no headcount we do not have, no case study that is not something we shipped or made possible.
We resource ambition.
Ask us anything on this page.
Everything above is meant to be checkable before you commit anything, and none of it needs a call to explain.
We resource ambition.
If something here is wrong