Ongoing technical support, on a monthly retainer.
Most small businesses don’t need an IT department.
They need a partner who already knows their systems and answers when something breaks.
Answersoutsourced IT support · fractional tech partner · monthly retainer
How we work on this
By the hour, or in a tier.
The featured tier
per month
Klariad Enterprise
€299
Fixes, changes and upkeep — the work that never finishes.
- 01
Keeping it running
Hosting, updates, backups, the certificate nobody remembers to renew.
- 02
Small changes
The ones too small to scope as a project and too important to leave.
- 03
Fixing what breaks
Within your tier’s response window, not whenever someone gets to it.
- 04
A second opinion
Before you buy a tool, sign a contract, or believe a quote.
You stop being the person who has to remember all of this.
Month to month, by design.
A subscription, not a contract: pick a tier, use the hours, change your mind monthly.
- 01
Pick a tier
Each carries included hours, a response window and managed Search & AI Visibility.
Included1, 3 or 10 hours a month · a named response window
- 02
Unused hours roll over once
A quiet month is not money burnt: the hours you did not use carry into the next month.
Rolloverone month · every subscription
- 03
Extra hours bill at your member rate
Lower the more committed the tier — the rate is published beside each subscription.
Member rateBusiness €60 · Enterprise €55 · Partner €50 — an hour, excl. VAT
- 04
No setup fee, no lock-in
Change tier or pause monthly; leaving costs nothing.
Setup€0 · cancel or pause any month
Three times to say no.
The work we turn down is the fastest way to tell whether the rest of this page is worth believing.
- 01
You need 24/7 cover or someone onsite. We work business hours, remotely.
- 02
You need hardware, printers and desk support. That is a managed-IT firm, not us.
- 03
You have one thing to build and nothing after it. Buy the build, not a retainer.
You stop being sold something you did not need.
Asked before most projects.
The four that come up every time, answered here rather than in a call.
What is outsourced technical support?
An external partner who maintains and improves the software you already run, on an agreed amount of capacity each month, instead of hiring in-house.
How much does a monthly IT retainer cost?
It depends on the response window and the included hours you need. The tiers and rates are published in full on our pricing section — no quote call required to see them.
Can a retainer be cancelled?
Month to month. No setup fee, no multi-year contract, and you can change tier or pause at any time.
Do unused hours roll over?
Once. They carry to the following month and then expire, so a quiet month is not wasted and hours cannot pile up indefinitely.
Most clients start with one.
And add the others once the first has paid for itself. There is no bundle to buy and nothing that has to be taken together.
We resource ambition.
Where to next